http://ejournal.stieppi.ac.id/index.php/ji <p>Welcome to the official website of<strong> Jurnal Inovasi</strong></p> <p><strong>Jurnal Inovasi </strong>adalah Jurnal yang diterbitkan oleh LPPM STIE Putra Perdana Indonesia yang publish setahun 2 kali setiap Bulan April &amp; November dengan jumlah 8 peneliti setiap kali publish sehingga dalam satu tahun terdapat 16 jurnal yang publish.</p> LPPM id-ID JOURNAL INOVASI 2085-3629 http://ejournal.stieppi.ac.id/index.php/ji/article/view/182 <p>This study aims to analyze and find out whether facilities and services affect participant satisfaction at BPJS Ketenagakerjaan Balaraja branch in Citra Raya. The sample used by the author in this study was 100 respondents. And the sample uses simple random sampling technique. In this study, data analysis was carried out using SPSS Version 23. While the data testing techniques carried out in this study were validity test, reliability test, normality test, partial correlation analysis, coefficient of determination, multiple regression analysis, and hypothesis testing (t test and test). F), the results of the study using multiple regression analysis, both partially and simultaneously, have the effect of the Facility (X1) and Service (X2) variables on participant satisfaction (Y) at BPJS Ketenagakerjaan at the Balaraja branch in Citra Raya. The statement is obtained based on the value of R² (R Square) = 0.652 which means that the contribution of facilities (X1) and services (X2) to participant satisfaction (Y) at BPJS Employment at the Balaraja branch in Citra Raya is 65.2% while the remaining 34.8% is influenced by other factors that are not researched by the author.</p> LA ODE MUHAMAD NAFSAHU, S.Pd., S.E., M.M. Hak Cipta (c) 2024 JOURNAL INOVASI 2024-04-30 2024-04-30 29 1